Help & information
Website & Product Support
Use this page for product fit, purchase guidance, and questions about this website. For help with app installation, accounts, device pairing, connectivity, and app features, please visit the PawGuardian App Support page.
Before purchasing
- Recommended for medium and large dogs with sufficient chest space.
- Use a compatible strap-style or open-center harness.
- The sensor surface must remain in direct contact with the skin below the chest.
- Secure the device at both ends to reduce movement.
- The harness is not included and is not sold by PawGuardian.
Product details
Dimensions75 × 60 × 27 mm
WeightApprox. 110 g
AppiPhone & iPad · iOS only · English & Chinese
IncludedDevice + attachment straps
App and device help
For app installation, account access, device pairing, connectivity, device assignment, location, readings, or alerts, please visit the PawGuardian App Support page. App-related data practices are explained in the App Privacy Notice.
Orders, delivery, returns, and refunds
Orders are completed on the third-party marketplace shown in the Purchase Guide. Order status, delivery, cancellation, returns, and refunds are handled through the marketplace order page and the seller terms displayed there.
Health information
PawGuardian provides wellness-trend information. Optical PPG is not an ECG, the device does not provide SpO₂ monitoring, and displayed measurements are not a veterinary diagnosis. Contact a veterinarian if you are concerned about your pet’s health.
Contact
Email aidanhylin@gmail.com and include your device ID, app version, iPhone or iPad model, OS version, and a short description of the issue when relevant. Do not send passwords or payment information.